Cloud Authority Linking: 5 Ways You Can Go Pro As A Customer Experience Leader

There is a revolution happening and I'm pretty excited about it. Organizations of all kinds are creating Customer Experience executive positions. They're realizing investing in the overall experience of your customers generates outstanding business results. We are barely at the dawn of the customer experience revolution, and yet, many people are becoming experts! That's great! Organizations need leaders who care […]

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Jeannie Walters

Jeannie Walters (@jeanniecw) is the CEO of 360Connext, a global Customer Experience consulting firm. Her trademarked process, called Customer Experience Investigation™, has helped companies improve customer experience for 16 years.

Jeannie is a charter member, and the Chicagoland Ambassador for, the Customer Experience Professionals Association, an editorial team member for Social Media Club, and a TEDx Speaker. To learn more about improving customer experience, read her publications on InsideCXM, iMedia Connection, Social Media Today, and 360Connext.com.

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